Cuci1m Privacy Policy – Personal Data Protection for Malaysian Players

Cuci1m is an online casino platform operating in and serving players across Malaysia. As a responsible platform, we recognise how much our users value their privacy when entrusting us with their personal information. This Privacy Policy is designed to provide complete transparency on how cuci1m handles that data.

This policy applies to all personal information we collect across every channel — including the cuci1m website, mobile platform, email communications, and any other interactions you have with us. It also covers data collected when you register an account, make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, play games, or contact our support team.

Cuci1m operates in accordance with the data protection principles set out in Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that all personal data we hold is accurate, secure, and used only for legitimate and transparent purposes.

Cuci1m collects your personal information in several ways — directly when you register or interact with the platform, and automatically through tracking technologies such as cookies when you browse our site. The following are the categories of information we collect:

We only collect data that is strictly necessary for the stated purposes. cuci1m does not collect sensitive information such as your medical records, religious beliefs, or political views.

Cuci1m uses collected personal data for purposes that are lawful, specific, and transparent. We will not use your data for any purpose other than those stated below without first obtaining your consent:

• Account Management: Processing your cuci1m account registration, verifying your identity, and managing your account on a day-to-day basis, including password management and login security.
• Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, and handles withdrawal requests to your bank account or eWallet in Malaysian Ringgit (MYR).
• Service Provision: Enabling you to access and use all cuci1m games and services, including slots, Live Casino, poker, E-Sports, Virtual Sports, and lottery.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multi-account usage, and any misuse of the cuci1m platform.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need responsible gambling support and providing them with relevant control tools.
• Service Communications: Sending important account notices, policy updates, security alerts, and transaction information via email or SMS.
• Platform Improvements: Analysing aggregated usage patterns to improve user experience, platform performance, and cuci1m's interface design.
• Legal Compliance: Fulfilling our legal obligations under applicable Malaysian law, including reporting to authorities where required.

Cuci1m does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. However, there are specific situations where cuci1m may need to share your data with certain parties for legitimate purposes:

• Payment Service Providers: Transaction information required for payment processing is shared with our payment processors — including Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and banks supporting FPX — solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Our third-party game software providers may receive the technical data necessary to deliver a functional gaming experience. They are bound by strict confidentiality agreements with cuci1m.
• Legal Authorities: cuci1m will disclose your personal data to the relevant Malaysian authorities when required to do so by law, court order, or valid legal process.
• Third-Party Identity Verification: Authorised third-party identity verification services may be used to verify your identity for KYC (Know Your Customer) compliance purposes.
• Business Transfer: If cuci1m is involved in a merger, acquisition, or sale of assets, user data may be transferred to the new entity as part of the business assets, subject to equivalent privacy protections.

All third parties that receive data from cuci1m are bound by data protection agreements requiring them to safeguard your data to a standard at least equivalent to our own.

Cuci1m invests heavily in security infrastructure to ensure your personal and financial data remains protected at all times. We employ a combination of technical and organisational measures to prevent unauthorised access, loss, alteration, or unlawful disclosure of data.

While cuci1m takes all reasonable precautions, no security system can guarantee absolute 100% protection. We therefore encourage players to take their own steps as well, such as using strong passwords, enabling 2FA, and never sharing login credentials with anyone.

Cuci1m uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and maintain platform security. Cookies are small text files stored on your device when you visit the cuci1m platform.

You may manage or delete cookies through your web browser settings at any time. Please note, however, that deleting or blocking essential cookies may affect the functionality of the cuci1m platform and your gaming experience. Analytical and functional cookies are optional and do not affect your ability to use the platform.

Cuci1m does not use third-party cookies for targeted advertising. All cookies in use are strictly for ensuring the platform runs smoothly and for helping us understand how to improve our services for Malaysian players.

As a data subject under Malaysia's Personal Data Protection Act 2010, you have several important rights regarding the personal data held by cuci1m. cuci1m fully respects and upholds these rights:

To exercise any of the rights above, please contact the cuci1m privacy team by email at support@cuci1m.com or via Live Chat on the platform. Please include sufficient identifying information so we can verify your identity before processing your request.

Cuci1m retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or to meet legal obligations, resolve disputes, and enforce our agreements. Once data is no longer required for those purposes, it will be securely deleted or anonymised.

• Active Account Data: Your identification data and account information will be retained for as long as your cuci1m account remains active and has not been closed.
• Financial Transaction Records: Records of deposits, withdrawals, and transaction history are retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• Security Logs: Access logs and security-related activity are retained for 12 months for security investigation purposes.
• Identity Verification Records: KYC documents and identity verification records are retained for a minimum of 5 years after the business relationship ends.
• Support Communication Data: Customer support conversation records are retained for 2 years for reference and service quality improvement.
• Inactive Accounts: Accounts showing no activity for 24 months or more may be subject to archiving or data deletion procedures, with prior notice sent beforehand.

Once the retention period expires, or when you close your account and there is no longer any legal obligation to retain the data, cuci1m will delete or anonymise your data using secure, irreversible methods.

Cuci1m takes the protection of minors extremely seriously. The cuci1m platform is strictly for adults aged 18 and above, and we do not knowingly collect, use, or retain personal data from individuals under the age of 18.

All new account applicants are required to verify their age during the registration process. cuci1m conducts additional age checks as part of its KYC (Know Your Customer) process to ensure compliance with this minimum age requirement.

If cuci1m discovers that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the associated account without prior notice. Parents or guardians who find that their underage child has registered with cuci1m are encouraged to contact us at support@cuci1m.com immediately.

Cuci1m reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or the addition of new services. All changes take effect upon publication of the latest version on this page, along with an updated revision date.

For material changes — that is, changes that significantly affect how we use or share your personal data — cuci1m will endeavour to notify you via your registered email or through a prominent notice on the cuci1m platform before the changes take effect.

• Your continued use of the cuci1m platform after any changes to the Privacy Policy are published will be considered your acceptance of the updated policy.
• If you do not agree with the changes, you have the right to close your cuci1m account and request deletion of your data in accordance with the procedure set out in Section 7.
• It is good practice to check this Privacy Policy page periodically to ensure you are always aware of the latest applicable version.

For any questions, concerns, or complaints regarding cuci1m's Privacy Policy or the way we handle your personal data, please contact us: